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DYMO DiscPainter
TM
FAQ and support questions:
10.18.2007
Section 1 - Marketing and Sales oriented questions:
a. What type of discs can I use?
You can only print on discs designed for inkjet printers known as ‘inkjet-printable’
discs. Inkjet-printable discs are available as standard-sized compact discs (CDs)
and digital video discs (DVDs). Inkjet-printable discs also are available as mini
(80mm) CDs, and DVDs and DVRs (for camcorders). Inkjet-printable discs are
available at retail stores that sell office supplies, computers, and electronics, as well
as online stores. Different inkjet-printable disc finishes include matte white, glossy
white, and colored (silver, green, etc). The DiscPainter
TM
printer will print on all of
these finishes and has ink density controls to optimize the results for each type of
finish. Note: Do not use thermal discs, which can also have a white printable
surface, or other non inkjet-printable discs.
i. What are hub-printable vs. non hub-printable discs?
Hub-printable discs allow you to print your design closer to the inner edge of
the center hole in the disc. Non hub-printable discs have a larger unprintable
area at the center of the disc—this area usually is represented by an inner
plastic ring.
ii. What is the difference between inkjet and thermal?
Inkjet-printable discs are coated with a special material called Ink Absorption
Layer (IAL) to allow the ink to adhere. If you do not use discs with this
special coating, the ink will pool on the disc surface and not dry. (If you
accidentally print on a non inkjet-printable disc, wipe the disc clean with a
soft rag or tissue. The ink will not cause any damage to you.)
Thermal discs have a special coating that allows for thermal printing (not
inkjet printing) where a printed image appears by heating the coated
surface. These can also be white, but can NOT be used.
iii. What is the difference between matte, glossy and colored inkjet
printable discs?
Inkjet matte discs have a dull, flat surface. Inkjet glossy discs have a
lustrous, shiny surface, and are often described as water-resistant. Matte
surfaces, by their design, provide a softened appearance, while glossy
surfaces provide much sharper images. Inkjet printable colored discs have
the IAL coating on them and come in different colors such as silver, green,
etc.
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Inhaltsverzeichnis

Seite 1 - 10.18.2007

DYMO DiscPainterTM FAQ and support questions: 10.18.2007 Section 1 - Marketing and Sales oriented questions: a. What type of discs can I use? You

Seite 2

Section 4 - Driver installation questions: a. How can I tell if it has been installed successfully? Mac – the DiscPainter printer will appear in the

Seite 3

Section 5 - Print quality questions: a. What is the best print quality to use? Best b. What is the difference between the different print qualiti

Seite 4

Circular lines are also referred to as banding, and are sometimes apparent when printing dark or solid backgrounds in Fast mode. Fast mode is only re

Seite 5

Section 6 - Send back for repair? a. What are the steps that we want people to go through before they send back a unit for repair? a. Power down a

Seite 6

Section 7 - Discus for DYMO questions: a. What do I do if the software program crashes? If you mean Discus, take note of any information about the

Seite 7

i. Why can’t I see the text I put in after I put a background color in? The text color is probably the same as the background color. Change the tex

Seite 8

Section 8 - General Support a. Where do I download the latest drivers? Do I need to uninstall the current drivers on my computer? How often should I

Seite 9 - How do I clean it?

Additional Questions Why does my printed design look different on different discs? Manufacturers add a special coating to inkjet-printable discs so

Seite 10

How long will the ink cartridge last if I am not printing very often? Will the ink dry out? Environmental and storage conditions can accelerate ink ev

Seite 11

d. What kind of software do I need to run with DiscPainter? The DiscPainter printer software included with your printer is all the software you need

Seite 12

You can purchase inkjet-printable discs locally or online from a computer or office supply retailer, or directly from Disc Makers at http://www.discma

Seite 13

The Epson printer typically uses a tray that holds the disc and needs to be loaded into the printer. The tray shifts back and forth and prints onto t

Seite 14

Section 2 - Cartridge questions: a. How can I tell how much ink is left in the cartridge? When the ink is running low in the ink cartridge, the in

Seite 15

r. What happens when I use a non-DYMO ink cartridge? The DYMO DiscPainter printer is designed to be used specifically with the DYMO DiscPainter ink

Seite 16 - Section 8 - General Support

Section 3 - Printer questions: a. What happens if my printer does not print? i. How do we diagnose the printer? What are the steps that we shoul

Seite 17 - Additional Questions

b. What happens if it tells me there is no disc inside the printer, but there is a disc? Dark-colored discs or pre-printed discs can fool the media

Seite 18

g. What if there is ink on the surface of the disc holder? How do I clean it? In the unlikely case that ink is deposited on the surface of the tray,

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