DYMO DiscPainterTM FAQ and support questions: 10.18.2007 Section 1 - Marketing and Sales oriented questions: a. What type of discs can I use? You
Section 4 - Driver installation questions: a. How can I tell if it has been installed successfully? Mac – the DiscPainter printer will appear in the
Section 5 - Print quality questions: a. What is the best print quality to use? Best b. What is the difference between the different print qualiti
Circular lines are also referred to as banding, and are sometimes apparent when printing dark or solid backgrounds in Fast mode. Fast mode is only re
Section 6 - Send back for repair? a. What are the steps that we want people to go through before they send back a unit for repair? a. Power down a
Section 7 - Discus for DYMO questions: a. What do I do if the software program crashes? If you mean Discus, take note of any information about the
i. Why can’t I see the text I put in after I put a background color in? The text color is probably the same as the background color. Change the tex
Section 8 - General Support a. Where do I download the latest drivers? Do I need to uninstall the current drivers on my computer? How often should I
Additional Questions Why does my printed design look different on different discs? Manufacturers add a special coating to inkjet-printable discs so
How long will the ink cartridge last if I am not printing very often? Will the ink dry out? Environmental and storage conditions can accelerate ink ev
d. What kind of software do I need to run with DiscPainter? The DiscPainter printer software included with your printer is all the software you need
You can purchase inkjet-printable discs locally or online from a computer or office supply retailer, or directly from Disc Makers at http://www.discma
The Epson printer typically uses a tray that holds the disc and needs to be loaded into the printer. The tray shifts back and forth and prints onto t
Section 2 - Cartridge questions: a. How can I tell how much ink is left in the cartridge? When the ink is running low in the ink cartridge, the in
r. What happens when I use a non-DYMO ink cartridge? The DYMO DiscPainter printer is designed to be used specifically with the DYMO DiscPainter ink
Section 3 - Printer questions: a. What happens if my printer does not print? i. How do we diagnose the printer? What are the steps that we shoul
b. What happens if it tells me there is no disc inside the printer, but there is a disc? Dark-colored discs or pre-printed discs can fool the media
g. What if there is ink on the surface of the disc holder? How do I clean it? In the unlikely case that ink is deposited on the surface of the tray,
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